Continuous Payment

By signing up, and agreeing to be a member of our services, You are providing us with a Continuous Payment Authority (CPA), to allow us to collect payments automatically from your bank account using the debit or credit card that you provided for this purpose.

You may be entitled to a trial membership period, the details of which are located on the website that you were shown or marketed to at the time of your initial sign up to be a member of our services. In accordance with our Terms of Use and the policy accessed via the link at the bottom of the Website named Refund Policy, a member can cancel any time.

The applicable monthly Membership Fee, is payable in advance and will be automatically charged at the end of any Free Trial Period that was offered at the time of sign-up, (Free Trial Periods are offered at Credit Chum’s sole discretion and will be specified when you are registering for an account; if a free trial period is not specified, one is not being offered), or on renewal by use of CPA. At the end of any applicable trial period or at the time of sign-up, your card will be charged the subscription fee specified to you, and your card will be charged for your subscription at the frequency specified until cancelled. You can cancel your membership and stop the billing by contacting us via the methods outlined here. You will not be eligible for a pro rata refund of your current subscription period’s membership fee.

In the event that your payment source is unable to process the membership fee or is no longer in good standing as a result of insufficient available credit of funds, at our discretion, we may divide the total membership fee into incremental charges in order to process the total membership fee, and keep your membership enabled.

Should the attempt for the charge of the agreed upon membership fee at the end of any applicable trial period or renewal be unsuccessful, at our discretion we may make attempts to contact you by phone, email and / or text message to find out why you have been unable to meet the obligations of your membership fee. The absence of such contact does not relieve the member of the obligation to pay the membership fee.

If we have been unable to take the payment of the Fee on its due date, we shall use CPA to make up to 15 further attempts for the full Membership Fee up to a period of 60 days.

At the time your register for your membership and any time during your membership we reserve the right to check the validity of your nominated debit card. This may be done by authorising a nominal payment amount, (for example £1.00). You will not be charged for this but the authorisation may show on your bank records.

During this time, your access to the Service may be suspended pending receipt of the Membership Fee.

Until payment has been received in full, an alternative payment plan has been agreed or the limit of further attempts has been reached (at which point Membership is terminated) the attempts as set out above will continue.

To cancel this CPA, you may ask us to cancel this using the contact details provided above, or by contacting your bank directly. It is important to note that if you do cancel, you will still owe any outstanding membership fees as agreed, and your access to the Service will be terminated. Cancellation of the CPA is effective from the date we receive the notification.

Credit Chum may increase or decrease the membership fee on fourteen days' notice on the website and by notice by email or letter to the member. If the member does not agree with any such change, the member may terminate this agreement by:

  • calling us at 020 3011 2460
  • emailing on hello@creditchum.co.uk
  • writing to us at Cancellations, creditchum.co.uk, The Old Bank, 247 Chapel Street, Salford, M3 5EP.

If a member chooses to send their cancellation by post, a charge may be incurred if the cancellation is received outside of any valid trial period that may have been associated with the member’s membership; we may provide a partial refund with reference to the date stamp appearing on the envelope at our sole discretion, otherwise the full month’s membership fee will be chargeable and only then will the cancellation take effect.

Last updated: 25th August 2021

Ready for a friendly arm around your financial shoulder?

Log In Sign up